Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Identifiers: Name, email address, and physical address.
• Mobile Information: Phone number and communication preferences.
• Usage Data: IP address, browser type, and interactions with our website.

2. SMS and Mobile Messaging Compliance

We value your privacy regarding your mobile information. We comply with the Telephone Consumer Protection Act (TCPA) and CTIA best practices.

• Explicit Consent: We send text messages only to individuals who provide their phone number and give prior express consent or prior express written consent through our website, booking flow, written intake, or other authorized communication channel.
• No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Program Purpose: If you opt in, 113 Labs may send you text messages regarding appointment confirmations, appointment reminders, consult coordination, audit follow-up, responses to your inquiries, and closely related service communications.
• Message Frequency: Message frequency varies based on your interactions with 113 Labs and the services you request.
• Rates Disclosure: Message and data rates may apply depending on your mobile carrier plan.
• Help & Support: You can reply HELP to any message for assistance or contact us via email.
• Opt-Out: You may revoke consent at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. We will process your request immediately and send a one-time confirmation of your opt-out.

3. How We Use Your Information

We use your data to:

• Provide and manage our services.
• Communicate regarding your booking requests, inquiries, projects, subscriptions, billing, and service updates.
• Send appointment confirmations, reminders, consult follow-up, and other messages you have agreed to receive.
• Ensure the security and integrity of our systems.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. In compliance with applicable state laws, we maintain records of opt-out requests to ensure your preferences are honored long-term.

5. State-Specific Rights

• California Residents: Under the CCPA/CPRA, you have the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the "sale" or "sharing" of your information. We do not sell or share your mobile opt-in data.
• Texas Residents: We comply with Texas SB 140 regarding telephone solicitations and respect "Do Not Call" registries.

6. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact:

113 Labs LLC
1511 E Del Rio St
Chandler, AZ 85225
[email protected]
(702) 381-2807