Terms and Conditions

1. Company Information

113 Labs LLC is an Arizona limited liability company doing business as 113 Labs.

113 Labs LLC
1511 E Del Rio St
Chandler, AZ 85225
andrew@113labs.ai
(702) 381-2807

2. Eligibility and Acceptance

You may use our website and services only if you are legally capable of entering into a binding contract. If you use our services on behalf of a company, brokerage, team, or other organization, you represent that you have authority to bind that organization to these Terms.

3. Scope of Services

113 Labs provides consulting, implementation, software-enabled systems, AI agents, workflow automation, CRM integrations, communication tooling, internal dashboards, and related support. Specific deliverables, timelines, service levels, billing terms, and success criteria may also be described in proposals, statements of work, service orders, invoices, or subscription documents, which are incorporated into these Terms by reference.

For this website and its public booking and inquiry flows, 113 Labs uses contact information submitted directly to us for appointment scheduling, consult coordination, audit follow-up, sales conversations, and closely related service communications.

4. No Professional Advice

Our services are operational and technical in nature. Unless we expressly agree otherwise in writing, 113 Labs does not provide legal, tax, accounting, brokerage, lending, or investment advice. You remain responsible for obtaining professional advice appropriate to your industry, market, and regulatory obligations.

5. Future Accounts and Platform Access

Certain areas of the website or future services may require user accounts, credentials, or authenticated access. You are responsible for maintaining the confidentiality of account credentials, for all activity conducted under your account, and for promptly notifying us of any unauthorized access or security incident.

6. Client Responsibilities

• Provide accurate, current, and complete information required for implementation and support.
• Maintain lawful rights to all customer, lead, contact, and CRM data supplied to or accessed by 113 Labs.
• Review and approve messaging strategies, automation logic, message content, escalation paths, and business rules before live deployment when requested.
• Comply with all laws, regulations, platform rules, carrier requirements, and contractual obligations applicable to your business and data.

7. SMS, Calling, and 10DLC Compliance

If you submit your phone number to 113 Labs through our website, booking flow, intake process, or another written or digital channel and provide the required consent, you agree that 113 Labs may contact you by SMS, MMS, or phone call regarding your appointment, audit request, service inquiry, project follow-up, account-related matters, and closely related business communications.

• Message frequency varies based on your interaction with 113 Labs.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may request assistance at any time by replying HELP.
• Consent to receive text messages is not a condition of purchase.
• We reserve the right to discontinue messaging, reject opt-in sources, or suspend communications if we believe a contact flow, list source, or message program creates legal, contractual, or carrier-compliance risk.

If 113 Labs separately provides messaging or calling systems for client businesses, those client-operated programs may be subject to separate onboarding, consent, registration, and compliance requirements in addition to these Terms.

8. Third-Party Platforms and Integrations

Our services may depend on third-party software, APIs, carriers, CRMs, ad platforms, voice providers, calendar systems, and cloud infrastructure. We are not responsible for the availability, security, uptime, pricing, filtering decisions, feature changes, or policy changes of third-party platforms. Your use of those services remains subject to their separate terms and policies.

9. Fees, Deposits, Subscriptions, and Payment

• Fees may include one-time setup fees, recurring subscription fees, usage-based charges, deposits, pass-through platform costs, and project-based professional services fees.
• Unless otherwise stated in writing, invoices are due on receipt. Deposits are non-refundable once planning, configuration, or implementation work has started.
• Recurring fees continue for the agreed billing term and renew automatically unless the applicable order form states otherwise or either party gives required notice of non-renewal.
• You authorize us to charge approved payment methods for undisputed amounts due under your service arrangement.
• Late or failed payments may result in suspension of services, revocation of access, delayed deliverables, or termination.

10. Cancellations and Refunds

Because our work often involves reserved capacity, technical planning, custom configuration, and vendor setup, refunds are not guaranteed unless expressly stated in writing. Subscription cancellations stop future renewals but do not automatically entitle you to a prorated refund for the current billing period unless required by law or agreed in writing.

11. Intellectual Property

113 Labs retains all rights, title, and interest in its pre- existing materials, know-how, templates, frameworks, prompts, methods, software components, internal tooling, trade secrets, and generalized improvements. Upon full payment of applicable fees, you receive a limited license to use deliverables prepared specifically for you for your internal business purposes, subject to any third-party license restrictions and any written service documents between the parties.

12. Client Data and Licenses

You retain ownership of your data, subject to the rights needed for us to provide the services. You grant 113 Labs a limited, non-exclusive right to access, use, reproduce, transmit, and process client-provided data solely as necessary to perform, secure, support, maintain, and improve the contracted services, and to comply with legal obligations.

13. Confidentiality

Each party may receive non-public information from the other. Each party agrees to use the other party's confidential information only as needed to perform under these Terms and to protect it using reasonable care. Confidential information does not include information that is public through no fault of the receiving party, already lawfully known, independently developed, or rightfully obtained from a third party without restriction.

14. Acceptable Use

You may not use the website or services to:

• Violate any law, regulation, or third-party right.
• Reverse engineer, probe, or interfere with our systems except as permitted by law.
• Introduce malware, harmful code, scraping abuse, credential attacks, or denial-of-service activity.
• Process sensitive categories of data without appropriate legal authority, safeguards, and our written approval where required.

15. Disclaimers

The website and services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, error-free operation, deliverability, regulatory approval, lead conversion results, revenue outcomes, or that any automation will operate without human oversight or third-party dependencies.

16. Limitation of Liability

To the fullest extent permitted by law, 113 Labs LLC and its officers, members, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings, arising out of or relating to the website or services, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our aggregate liability for all claims arising out of or relating to these Terms will not exceed the total amount paid by you to 113 Labs during the twelve-month period immediately preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless 113 Labs LLC and its officers, members, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your data, your business operations, your instructions, your communications program, your violation of law, or your breach of these Terms.

18. Arbitration and Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or the services that cannot be resolved informally will be resolved by binding individual arbitration in Arizona, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for misuse of intellectual property, confidential information, or unauthorized access to systems.

You and 113 Labs each waive the right to a jury trial and agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in any purported class, collective, coordinated, or representative proceeding, except where such a waiver is prohibited by applicable law.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. If a dispute is permitted to proceed in court, the parties consent to the state and federal courts located in Maricopa County, Arizona, and waive objections to venue and personal jurisdiction there.

20. Suspension and Termination

We may suspend or terminate access to the website or services at any time if we believe you have violated these Terms, failed to pay amounts due, created unacceptable compliance risk, or exposed us or our vendors to security, legal, or reputational harm. Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, disclaimers, limitations of liability, indemnification, arbitration, and governing law.

21. Changes to These Terms

We may update these Terms from time to time by posting a revised version at this URL and updating the "Last Updated" date. Your continued use of the website or services after any update becomes effective constitutes acceptance of the revised Terms.

22. Contact

Questions regarding these Terms may be directed to:

113 Labs LLC
1511 E Del Rio St
Chandler, AZ 85225
andrew@113labs.ai
(702) 381-2807